Airport Stockholm

Contact

Got a question about your booking, the train or the airport? Here's who is responsible for what.

Question about a booking

The booking partner helps with payment, cancellation and ticket download

Question about the train

Arlanda Express answers questions on timetables, luggage service and its travel guarantee

Question about the airport

Swedavia operates Arlanda and Bromma

Question about buses and trains

SL is responsible for the Pendeltåg (SL commuter train), the Tunnelbana (metro) and the Arlandapassage

Booking partner - support for your ticket

Arlanda Express tickets on this site are booked through GetYourGuide. Its help centre is the right place for questions about payment, cancellation, refunds and downloading your ticket. Have the booking number from your confirmation email to hand.

Open the help centre

Arlanda Express - questions about the train

The airport train operator answers questions about timetables and frequency, the luggage service, the lockers at the station and the travel guarantee in case of delays. There's no dedicated contact page; customer service details are in the footer of the homepage.
  • Phone: +46 771-720 200
  • Email: [email protected]
  • Opening hours: Mon to Fri 08:15 to 16:45, with a break from 12:00 to 13:00 on Fridays

Swedavia - questions about the airport

Swedavia operates Stockholm Arlanda and Stockholm Bromma. It's responsible for the terminals and getting around the buildings, lost property, parking, accessibility and airport services.

SL - public transport in Stockholm

SL runs the Pendeltåg, the Tunnelbana, buses and the Tvärbanan tram across Greater Stockholm. The right place for questions about tickets, the Arlandapassage for Arlanda C station and getting to Bromma on line 31.